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Test Administrator (Muntinlupa, PH) (23957)

April 28, 2026

The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. <ul> <li>Office is located at Pearson Professional Center Alabang 11th Floor, One Trium Tower, Pacific Rim, 6324 Filinvest Avenue, Alabang, Muntinlupa City 1781 Philippines</li><li>Open to work in flexible hours between Monday to Friday.</li><li>Works hours are in between 6:15 AM to 5PM . Schedule will be given according to availability.</li><li>Minimum of 3.5 working hours.</li><li>Freshies are very welcome to apply!</li> </ul> CORE COMPETENCIES <ul> <li>Detail Oriented</li><li>Communication Skills</li><li>Problem Solving</li><li>Organizing Skills</li><li>Customer Focus</li><li>Ethics and Value</li> </ul> SCOPE AND IMPACT OF JOBWorking on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures . REQUIRED KNOWLEDGE AND EXPERIENCE Education and Experience: <ul> <li>One year customer service experience required</li><li>Exposure in a testing environment strongly preferred</li><li>Experience with Microsoft Office and Windows applications required</li> </ul> Skills, Knowledge and Abilities: <ul> <li>Customer service skills required</li><li>Strong written and oral communication skills</li><li>Ability to communication both technical and functional</li><li>Ability to work independently</li><li>Effective time management skills</li><li>Ability to handle a reasonable amount of stress</li><li>Strong attention to detail</li><li>Problem solving skills</li><li>Alertness and courage</li><li>Ethics and trust</li><li>Knowledge in operating a computer, fax, and other office equipment</li> </ul> Other (license/certification): <ul> <li>Annual Pearson Professional Centers certification for Test Administrator required</li><li>Must pass re-certification annually</li> </ul> PRIMARY RESPONSIBILITIES <ol> <li>Operational Administration</li> </ol><ul> <li>Assure equipment is operational and test stations are free of extraneous materials</li><li>Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically</li><li>Communicate and work with VSS technical support to investigate and fix technical issues</li><li>Test Center cleaning if applicable</li> </ul><ol> <li>Customer Service</li> </ol><ul> <li>Review test roster and prepare accordingly for candidates including special accommodation preparation</li><li>Check in candidates and verify identifications</li><li>Explain the test process briefly</li><li>Help candidates to place all personal belongings in a personal locker</li><li>Escort examinee to assigned test station</li><li>Help the examinee begin the tutorial/test</li><li>Answer any questions before the timed portion of the test begins</li><li>Monitor examinees</li><li>Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself</li><li>Print the test results after the candidate completes the test</li> </ul><ol> <li>Quality Assurance and Continuous Improvement</li> </ol><ul> <li>Ensure the adherence to the Pearson Professional Center quality and security measures</li><li>Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared</li> </ul> WORK ENVIRONMENT AND CONDITIONSPhysical requirements: <ul> <li>Be comfortable to work in a quiet testing environment</li><li>Be flexible in work hours</li> </ul> Who we are:At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Test Center Operations Job Family: LEARNING&CONTENT_DELIVERY Organization: Assessment & Qualifications Schedule: PART_TIME Workplace Type: On-site Req ID: 23957

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...