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Technical Support Analyst

April 29, 2026

Remote, LATAM, Full Time, Individual Contributor, +1 year of experience <hr> Who We Are At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries. <hr> About The Role We are orchestrating the best high-performing team! We're looking for a Technical Support Analyst to join our Implementation & Technical Account Management team — the frontline that keeps our global payment operations running without a hitch. This is a role for someone who genuinely loves solving technical puzzles and takes pride in being the first line of defense for our clients. In this position, you will build and maintain real-time monitoring systems, respond to critical incidents, and work alongside backend teams to diagnose and resolve issues fast. Every action you take directly protects the reliability our clients depend on. We hold ourselves to a high standard — every payment matters, every client interaction is an opportunity to deliver something exceptional — and we expect the same from the people on this team. This role demands curiosity and a constant drive to get better. The payments ecosystem moves fast, and you will be expected to adapt, grow, and bring fresh ideas to improve how we operate. If you're someone who sees an ambiguous situation as an opportunity rather than an obstacle, you'll thrive here. If you're passionate about technology, eager to deepen your backend knowledge, and committed to building systems that scale — we want to hear from you. <hr> Your contribution will be <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Provide Level 1 support to clients, acting as the first line of defense to address issues, answer queries, and escalate critical incidents when necessary </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Create and standardize operational processes that enable scalability and consistent service quality </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Ensure continuous operational coverage with well-structured shift handovers </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Participate in small development activities to build hands-on backend knowledge </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Identify gaps in current tools and workflows and bring solutions to the table </li> </ul> <hr> Skills You Need Minimum Qualifications <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Fluent English, Spanish & Portuguese(written and verbal) </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> 1+ year of experience in technical support, NOC operations, or a similar role </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Basic knowledge of monitoring tools and alerting systems </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Basic coding experience — scripting, debugging, or log analysis </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Familiarity with APIs and ability to assist users with integration or connectivity issues </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Strong analytical and problem-solving mindset </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Customer empathy and a service-oriented approach </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Comfort working in fast-paced, high-stakes environments </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Eagerness to learn new tools, systems, and technologies </li> </ul> <div style="font-size: 11pt;font-family: Arial, sans-serif;"> <div style="font-size: 11pt;font-family: Arial, sans-serif;"><hr>What We Offer at Yuno <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Competitive Compensation </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Remote Work – You can work from everywhere! </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Home Office Bonus – A one-time allowance to help you create your ideal home office. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Work Equipment </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Stock Options </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Health Plan wherever you are. </li> <li style="font-size: 11pt; font-family: Arial, sans-serif;"> Flexible Days Off </li> </ul> </div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...