Get Hired Faster With COMPANY_NAME!
Don't you ever think you landed here by any accident, You are here because you are searching for something bigger. You know what?
- A better Job
- A better Future
- A better Knowledge
- A better Paycheck
- A greater Path to walk on.
And COMPANY_NAME is here to give you exactly what you've been missing for so long. The reality is that most job seekers chase job postings, but successful job seekers attract job offers by chasing the accurate information. Therefore, that's the shift COMPANY_NAME is going to help you make. Here are the top 10 ideas to up-skill yourself, so lean in to begin:
1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process
COMPANY_NAME is a career-changing advantage that most seekers never get access to. Imagine...
- Instead of applying for job after job and still not getting any callbacks, you suddenly bump into a tool that can do the heavy lifting for you.
- Instead of wondering, "What do employers actually want?", you are getting insights straight from the employer's desk.
- Instead of hoping your resume gets noticed, it’s kept on the table of decision-makers who are hiring right now.
That's the difference COMPANY_NAME makes. Our tools will let you reach employers directly, which automatically speeds up your hiring process.
2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!
How does COMPANY_NAME make this possible?
On COMPANY_NAME, you get notified for roles aligned with your profile right from the start. When an employer posts a role that matches your qualifications and skills, you’ll know first. When you apply early, your chances of getting noticed and shortlisted increase by 20%.
COMPANY_NAME also offers direct employer responses—no more waiting for weeks. Here you engage with hiring managers who are actively looking for candidates.
When all these features combine in one place, you move from your first match to your first interview within days. And ultimately, from application to offer—all within 15 to 30 days!
3: The Type of Resume You Need to Get Priority Placement
With COMPANY_NAME, you don’t just need a resume—you need a strategy. A system that pushes your name to the right tables. We’ll show you exactly how the most successful candidates take initiative and get noticed.
4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME
The job market isn’t one-size-fits-all—and your career shouldn’t be either. COMPANY_NAME gives you access to a wide range of opportunities including full-time, part-time, and freelancing roles all in one place.
5: COMPANY_NAME Helps You Grow Your Career
COMPANY_NAME provides insights, tools, and role-matching that help you find the right direction, the right skills, and the opportunities aligned with your ambition.
6: The Easiest Way To Find A Job
COMPANY_NAME cuts the noise, the endless scrolling, and the confusion. With accurate matches, direct employer connection, and real-time updates, you get a clear and simple path from application to interview.
7: Find Roles That Offer Growth, Culture & Benefits
COMPANY_NAME helps you find roles where you grow, feel supported, and thrive—not just survive. With us, you discover opportunities that elevate your professional life.
8: Get Support With Resume, Interviews & Career Planning
COMPANY_NAME provides expert guidance on resumes, interviews, and planning so employers instantly recognize your strengths and value.
9: Your Future Starts Today
COMPANY_NAME gives you everything you need—tools, guidance, and opportunities—to step forward confidently and begin a new chapter where your potential is seen and supported.
10: Get Hired Within 15 to 30 Days With COMPANY_NAME
COMPANY_NAME follows a smart, strategic, and proven approach that gets your profile noticed faster and moves you toward interviews and offers within 15 to 30 days.
Tech Support Agent
Description
We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.
Liberty Mutual Insurance Information Technology is actively searching for an experienced User Support Center Agent. In this role you will be responsible for interpreting, evaluating, and resolving incoming requests via the telephone, email, and web, and supporting network and e-mail connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe, and midrange operations. In addition, you will analyze inquiries and determine appropriate technical resolution or escalation, alert management and team members when a major problem is suspected, follow up on specific inquiries or requests to ensure client satisfaction, and provide input on procedures and make suggestions for improvements.
Most importantly, you'll be engaged in meaningful work for an organization that is committed to "helping people live safer, more secure lives" every day.
Selected candidate is required to report in Miami, FL office.
Responsibilities:
- Utilizing the ITIL ITSM standard, tracks tickets submitted to the Liberty Mutual Global Service Desk. Analyzes moderate to high complexity application issues using intermediate knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity. Acts as the subject matter expert for local technology needs and acts as advocate for the Liberty Specialty Markets organization
- Utilizes superior communication and technical troubleshooting skills to provide an exceptional customer experience
- Point of contact for all technical incidents and requests including:
- Break/fix incidents
- End user hardware/software requests
- New hire onboarding and terminations
- Meeting rooms, printers & mobile devices
- Access provisioning
- Logs, tracks and resolves all incidents, requests and work orders within the defined SLAs
- Proactively provides updates to customers on all outstanding tickets as per defined SLAs
- Collaborates with global service desk level 2 and 3 IT support staff to drive resolution to issues
- Physical setting up of computers, mobile devices and software system installation for various computer applications and programs
- Coordinates third-party support when necessary
- Identifies recurring incidents and utilizes problem solving skills to assist in the root cause analysis and permanent resolution
- Participates in project work as required
- Training staff and orienting them on how to use computer hardware and software systems
- Create and update knowledge articles
- Completes hardware ordering and invoice processing as required as well as end user equipment inventory management
- Maintaining other computer peripheral devices such as printers and solving printing problems if they arise
- Responsible asset management of our inventory, repair and imaging of laptops
- Assists the Facilities team as requires.
- Experience with incident ticketing systems, workstation management systems and desktop imaging.
- Knowledge of Microsoft Active Directory, Exchange and SQL Server.
- Bachelor’s degree in Technical or Business discipline preferred, at least three years’ experience in IT or related field or an equivalent combination of education and work experience.
- Requires strong analytical and communication skills, sound judgment, and the ability to work effectively with client and IT staff.
- Strong customer service skills.
- Technical aptitude with strong PC literacy skills.
- Proficiency with Windows Operating Systems. Basic knowledge of a LAN WAN environment.
- Strong problem-solving skills and decision-making ability.
- Strong enthusiasm and desire to learn.
- Work well in a team environment.
- Strong written and verbal communication skills.
- Ability to learn and apply technical information in a fast paced, demanding work environment.
- Effective listening skills. Ability to follow policies and procedures; attention to detail.
- Self-motivation and organization.
- Ability to work independently and to assist team members in resolving customer problems.
- Ability to follow and communicate policies and procedures.
- Strong technical and or leadership aptitude.
- Ability to learn and apply new technical information.
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
