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Sr. Software Engineer - Contact Centre Innova

April 28, 2026

Inclusion without Exception: Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes. About TCS: TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025 [BS1] and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. Skills and Responsibilities: •Bachelor’s degree in computer science or a relevant field experience building large-scale, multi-tier distributed software systems•Hands on experience in cloud technologies, particularly AWS services•Hands-on expertise with Python, Lambda functions, APIs, LLM Models, Java•Experience with DevOps culture, tools, and best practices (e.g. - Bitbucket, Ansible, Jenkins, CDD)•Strong communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders.•Ability to work and collaborate with cross-functional teams across multiple locations.•Strong problem-solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives, risks, and benefits.•Demonstrates agility in learning and implementing cutting-edge technologies across diverse tech stacks. Additional Comments Candidates with eligibility for Reliability Status Clearance will be preferred.•Location Toronto, Canada Hybrid work model.•Occasional work outside of normal business hours as part of a global team Occasional weekend work in support of project delivery and implementations •Role Sr. Software Engineer - Contact Centre Innovation GenAI This role offers an exciting opportunity to shape the future of Customers Contact Center technology and drive innovation on a global scale.•The successful candidate will play a pivotal role in transforming our engineering practices and delivering cutting-edge solutions that enhance our clients’ experience and operational efficiency. •We are looking for an experienced and high-performing Full-Stack Software Engineer with at least senior years of software development experience.•This role will be instrumental in driving innovation, implementing cloud capabilities, and building GenAI solutions across our contact centers in Canada, Asia, and the US. The ideal candidate has a passion for cutting-edge technologies and a proven track record of building large-scale, complex software systems. •Role and Responsibilities Participate in the design, development, and rollout of foundational cloud capabilities.•Collaborate with cross-functional teams to implement key software delivery, cloud, GenAI, and DevOps processes.•Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integrations.•Contribute and adopt global software engineering re-usable best practice processes. Salary Range - CA$ 100,000 - CA$ 110,000 Per Year Note: • TCS does not use artificial intelligence tools for candidate screening or evaluation.• This posting is for a current vacancy• The hiring process includes an initial screening by the TCS Hiring Team, followed by a technical evaluation and managerial discussion conducted by the Business Team, and concluding with the final HR evaluation. Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources. Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...