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Senior A/R Collections Specialist

April 30, 2026

<div class="content-intro">AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. </div>As we enter our next phase of rapid growth, we are seeking a A/R Collections Specialist to join our Finance team and help drive accuracy, efficiency, and scalability in our billing and accounts receivable operations. <h2>What’s the Opportunity</h2> We are seeking a detail-oriented and analytical Senior A/R Collections Specialist to own collections performance across all accounts receivable and directly impact cash flow and DSO. This role goes beyond transactional collections work and requires independent judgment, decision-making authority, and ownership of account outcomes. The individual will evaluate account risk, determine appropriate collection strategies, execute actions, and partner cross-functionally to resolve issues and improve payment performance. <h2>Key Responsibilities</h2> <h3>Collections Ownership, Execution & Performance</h3> <ul> <li style="font-size: 10pt;">Own collections performance across all accounts receivable, including aging, DSO, and cash collection outcomes</li> <li style="font-size: 10pt;">Evaluate account status, payment behavior, and risk to determine appropriate collection strategies</li> <li style="font-size: 10pt;">Execute collection activities (calls, emails, follow-ups) to drive timely resolution of outstanding balances</li> <li style="font-size: 10pt;">Proactively manage delinquent accounts, identify risks, and drive resolution</li> <li style="font-size: 10pt;">Research and resolve invoice, billing, payment, and account discrepancies</li> <li style="font-size: 10pt;">Maintain detailed records of collection activity, customer communication, and payment commitments</li> <li style="font-size: 10pt;">Reconcile customer accounts and ensure accuracy of account balances</li> </ul> <h3>Decision-Making & Escalation Authority</h3> <ul> <li style="font-size: 10pt;">Approve payment plans within defined thresholds based on account evaluation</li> <li style="font-size: 10pt;">Determine and execute escalation actions in accordance with company policies, including account suspension and placement with third-party collection agencies</li> <li style="font-size: 10pt;">Recommend write-offs based on account analysis, following established approval processes</li> <li style="font-size: 10pt;">Escalate complex or high-risk situations as needed while maintaining ownership of resolution</li> </ul> <h3>Cross-Functional Partnership</h3> <ul> <li style="font-size: 10pt;">Partner with Billing, AP, Sales, Customer Success, and Accounting teams to resolve payment issues, disputes, and customer concerns</li> <li style="font-size: 10pt;">Provide insights on customer payment behavior and account health to internal stakeholders</li> <li style="font-size: 10pt;">Support alignment between customer onboarding, billing accuracy, and payment outcomes</li> </ul> <h3>Analysis & Continuous Improvement</h3> <ul> <li style="font-size: 10pt;">Analyze trends in delinquency, payment behavior, and account risk, and recommend improvements to collections strategies and processes</li> <li style="font-size: 10pt;">Identify opportunities to improve billing accuracy, collections workflows, and customer experience</li> <li style="font-size: 10pt;">Contribute to initiatives that improve DSO, reduce delinquency, and enhance cash flow predictability</li> </ul> <h3>Reporting & Close Support</h3> <ul> <li style="font-size: 10pt;">Prepare and analyze reports on aging, collections performance, bad debt risk, and account status</li> <li style="font-size: 10pt;">Provide inputs into cash flow forecasting based on collections trends</li> <li style="font-size: 10pt;">Support month-end closing activities related to accounts receivable</li> </ul> <h2>Qualifications</h2> Required <ul> <li style="font-size: 10pt;">Associate’s or bachelor’s degree in accounting, Finance, or Business preferred</li> <li style="font-size: 10pt;">5+ years of experience in accounts receivable, collections, or billing (B2B preferred)</li> <li style="font-size: 10pt;">Demonstrated ability to manage collections performance and influence outcomes across accounts receivable</li> <li style="font-size: 10pt;">Experience exercising independent judgment in account management and escalation decisions</li> <li style="font-size: 10pt;">Strong understanding of accounts receivable processes and aging schedules</li> <li style="font-size: 10pt;">Excellent communication, negotiation, analysis and problem-solving skills</li> <li style="font-size: 10pt;">Proficiency in Excel and experience working with large datasets</li> <li style="font-size: 10pt;">Experience with NetSuite and Salesforce</li> <li style="font-size: 10pt;">Ability to manage multiple priorities in a fast-paced environment</li> </ul> Preferred <ul> <li style="font-size: 10pt;">Experience in SaaS or subscription-based billing environments</li> <li style="font-size: 10pt;">Familiarity with customer portals, payment applications, and dispute management</li> <li style="font-size: 10pt;">Ability to work independently and build cross-functional partnerships</li> </ul> #LI-REMOTE <div class="content-conclusion">What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. <ul> <li>Competitive compensation package including stock options </li> <li>Flexible work schedule </li> <li>Comprehensive benefits including retirement plan match </li> <li>Opportunity to make a real impact every day </li> <li>Work with a dynamic and growing team </li> <li>Unlimited PTO </li> </ul> We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required. </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...