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Relationship Manager (Sales Position)

April 29, 2026

We’re hiring a Sales Representative & Relationship Builder to help generate lead flow for our business. In this position, you will report jointly to our owner and our Director of Operations. Job Responsibilities: – 70% of this role: Attend virtual industry events and other events with our target market (small business owners), and network/build relationships with the intent of helping small business owners hire virtual assistants and remote office managers with our help. – 20% of this role: Be responsible for responding to leads via telephone, email, and text as soon as humanly possible. Leads are most responsive the minute they opt-in, so our expectation is that if you are not at a meeting or event, you are calling leads ASAP. – 5% of this role: Act as a backup person to answer the office phone. During business hours, we try to answer the phone within three rings! We have two people working the phones during the day, but you’ll also accept calls that ‘slip through the cracks’ and make sure that incoming callers are dealt with in a professional and super friendly manner! – 5% of this role: Other administrative tasks ad hoc. There may be other things that come up here and there that may fall onto your plate, but the above responsibilities are 90% to 95% of the average work week for this position. Required Qualifications: – World-Class English communication (verbal/written) and presentation skills required, NEEDS to be at a C2 level. – Bachelor’s degree or equivalent experience required. – At least five (5) years of sales OR relationship management experience required, in any industry (doesn’t need to be BPO-specific). – At least three (3) years of experience interfacing with American stakeholders (customers, vendors, board members, whoever) required. – Willingness to work USA eastern business hours required. – Willingness to submit to a background check required. Preferred Qualifications: – Proven Experience in Client/Customer Relationship Management: Demonstrable experience in managing client expectations, handling inquiries, resolving issues, and fostering long-term positive relationships. – Experience in Training Development & Delivery: Proven ability to create training materials (curriculum, slides, videos) and deliver training content effectively, potentially including facilitating Q&A or office hours. – Strong Interpersonal and Empathy Skills: Ability to connect with individuals, understand their concerns, provide support, and manage morale effectively. High emotional intelligence is key. – Excellent Organizational and Time Management Skills: Must be able to manage multiple responsibilities (TPC Academy, onboarding, check-ins, billing, client support) simultaneously, prioritize tasks, and meet deadlines in a remote environment. – Proactive Problem-Solver & Self-Starter: Given the “extraordinary amount of autonomy,” the candidate must be able to identify issues, take initiative to find solutions, and work independently with minimal supervision.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...