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Product Owner, New Distribution Capability

April 28, 2026

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The evolution of the travel distribution ecosystem has been driven by technologies that allow airlines to better sell and market their products. Air Canada is taking the lead to shape a modernized cost-effective distribution ecosystem using technologies such as Routehappy and New Distribution Capability (NDC) to expand the reach and richness of its content across direct and indirect channels. The goal is to move from the legacy, passive, and rigid distribution technologies to a more flexible, dynamic, and passenger-centric distribution environment.The Product Distribution and Payments team is looking for an experienced, detail-oriented, and motivated individual to join the team to enhance the NDC product. The candidate will work directly with the Manager, NDC Product, and will contribute to the delivery of the NDC distribution strategy and roadmap aiming at improving customers’ booking experience and increasing revenues. The ideal candidate is responsible for defining business requirements and assessing impacts to existing business processes and systems, and is the Subject Matter Expert (SME) for the NDC end-to-end flows. The candidate must be an independent, customer-centric individual, have a passion for the travel industry, and be comfortable working in a fast-paced, results-oriented, and cross-functional environment.Responsibilities<ul><li>Document new features benefits to assist in the NDC backlog prioritization and help to build and prioritize the NDC features backlog.</li><li>Conduct discovery sessions, working closely with the NDC Implementation, Commercial, and Sales teams, to understand and define new requirements.</li><li>Work closely with relevant workstreams to ensure that NDC solutions meet the requirements.</li><li>Conduct gap analysis and write business requirements to enhance the NDC product.</li><li>Collaborate with other teams to assess impacts of product changes on other systems or processes, and document them for the solution assessment.</li><li>Responsible for documenting and maintaining process flows.</li><li>Ensure that all required information is provided to ensure timely delivery of new features.</li><li>Be the expert and source of knowledge for NDC flows.</li><li>Work closely with other teams to support the implementation of solutions leveraging the offers and orders management modules and act as the NDC SMEs.</li><li>Ensure that existing NDC solutions are aligned with the Air Canada distribution goals.</li><li>Work closely with IT to create the new NDC features documents, release notes.</li><li>Responsible for creating and communicating NDC product briefs.</li><li>Communicate business requirements to a broad audience with varying levels of knowledge.</li><li>Monitor the NDC product performance and identify areas of improvement to increase the channel adoption.</li><li>Create and maintain NDC distribution performance KPI reports.</li><li>Keep up-to-date knowledge of technology standards, emerging technologies, and industry trends and best practices in airline distribution.</li></ul>Qualifications<ul><li>University degree in Business, Computer Science, IT, or a related field.</li><li>2+ years of experience within business analysis, product ownership and/or management.</li><li>Good knowledge of XML is required.</li><li>Good knowledge of NDC technology is desired.</li><li>Experience working with Agile methodologies is a plus.</li><li>Experience working with software development tools like JIRA and Confluence.</li><li>Experience participating in product discovery sessions.</li><li>Ability to provide clear direction and effective communication to both technical and non-technical audiences.</li><li>Strong time management, organizational and planning skills.</li><li>Excellent interpersonal, communication, and presentation skills.</li><li>Strong business acumen with strong analytical and problem-solving skills.</li><li>Collaborative team player.</li><li>Able to work under pressure and meet timelines with minimum supervision.</li><li>Highly flexible and adaptable with ability to change priorities.</li><li>Experience in the Airline or Travel Industry is a plus.</li><li>Experience with Global Distributions Systems (GDS) is a plus.</li><li>Experience with Passenger Service System or Computer Reservation System is a plus.</li><li>Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.</li></ul>Conditions of Employment:Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...