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Pharmacy Refill Technician

April 30, 2026

The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations. Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls. Location: Remote Job Duties: <ul> <li>Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.</li> <li>Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.</li> <li>Answer, resolve and triage inbound inquiries appropriately.</li> <li>Clarify prescription orders with pharmacist and/or clinician as appropriate.</li> <li>Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.</li> <li>Following through with claim adjudication and troubleshooting and reject codes.</li> <li>Partnering with pharmacy to ensure proper in-stock of medications.</li> <li>Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.</li> <li>Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.</li> <li>Properly discontinuing patients off service when appropriate.</li> <li>Documenting work appropriately across all systems.</li> <li>Manage, organize, and update relevant data using database applications.</li> <li>Other duties that facilitate patient access to medications as assigned</li> <li>Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.</li> <li>Identify trends, resolve problems, recommend improvements, implement change.</li> <li>Actively participate in process improvement initiatives.</li> <li>Act as a value-added business partner to stakeholders throughout the organization.</li> <li>Protect organization's value by keeping information confidential.</li> <li>Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.</li> </ul> Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must. Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator. Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data. Experience/ Education: <ul> <li>Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements. </li> <li>Years of Experience: Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.</li> </ul> <ul> <li>Education: High school diploma or GED required</li> </ul> This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current salary range for this position is $18 per hour to $22 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.<div class="content-conclusion">California residents employed by or applying for work at Shields have certain privacy rights. Please review our: <a href="https://www.shieldshealthsolutions.com/wp-content/uploads/2023/01/CPRA-Notice-Shields-Website-January-1-2023.pdf" target="_blank">California Workforce Privacy Notice</a> and <a href="https://www.shieldshealthsolutions.com/privacy-policy/" target="_blank">Privacy Policy. </a> By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...