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National Quality Operations Manager

April 28, 2026

Job Description What if you could redefine what’s possible? With us, you can. You want purpose. Growth. Opportunity. People who get it. We are the home of ambitious, passionate, and innovative world shapers. With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions. We are pathfinders and impact makers. We are Visioneers. We are WSP. The Opportunity – A Role That Matters In this role, you’ll shape the quality culture at WSP Canada by working directly with sector leaders, project teams, and embedded quality resources to drive consistency, continuous improvement, and client satisfaction at a national scale. You’ll influence how quality is embedded into project delivery, support strategic decision‑making, and help ensure our work consistently meets the high standards our clients expect. This is a highly collaborative and visible role, offering the opportunity to influence quality outcomes across multiple sectors and complex projects nationwide. Your Impact In this role, you will: <ul><li>Provide strategic quality advisory support to Sector Operations and Executive Leadership teams across Canada</li><li>Champion WSP’s Quality vision, mission, and objectives and promote alignment with the Quality Management System (QMS)</li><li>Analyse quality KPIs, audit results, and client satisfaction data to identify trends, risks, and improvement opportunities</li><li>Support sector‑specific quality plans, continuous improvement initiatives, and quality action planning</li><li>Influence project teams on quality risk management, documentation, and process compliance throughout the project lifecycle</li><li>Lead and contribute to national quality forums, monthly alignment meetings, and leadership reporting</li><li>Collaborate with HSSEQ teams, Client Program stakeholders, and embedded quality resources to support strategic initiatives</li><li>Monitor emerging industry standards and trends to inform quality strategy and innovation</li><li>Support audits, investigations, and root‑cause analyses as required </li></ul>The Skills That Set You Apart <ul><li>Bilingual in French and English (required)</li><li>Bachelor’s degree in Engineering, Quality Management, or a related discipline</li><li>At least 8 years of experience in quality management, including experience in a senior or advisory role</li><li>Strong knowledge of quality assurance and quality control systems, tools, and methodologies</li><li>Experience supporting complex, multi‑disciplinary or multi‑site projects</li><li>Proven ability to translate data and trends into practical, actionable recommendations</li><li>Strong communication and influencing skills, including experience engaging senior leaders</li><li>ISO 9001 Lead Auditor, Six Sigma, ASQ, or similar quality certification considered an asset </li></ul>Compensation <ul><li> Zone 1 (BC, AB, SK, NT, YT, NU): $110,600 – $146,500 CAD </li><li>Zone 2 (MB, ON): $100,900 – $139,000 CAD</li><li> Zone 3 (QC, NB, NS, PEI, NL): $99,900 – $133,600 CAD </li></ul>Disclosure : The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organisational needs. The salary range provided in this job posting may be subject to change for business purposes. Make Your Mark at WSP If you’re ready to influence quality outcomes at a national level and help shape how excellence is delivered across Canada, we’d love to hear from you. About Us At WSP, we exist to shape communities to advance humanity. It’s why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what’s possible and shape what comes next. We are Visioneers. As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact. At WSP, you’ll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose. Join us. Please Note: Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here . Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits). WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WSP is committed to the principles of employment equity. Only the candidates selected will be contacted. WSP does not accept unsolicited resumes from agencies. Full details here .

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...