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Lead Site Reliability Engineer

April 29, 2026

Overview Impact the MomentCould your creative thinking build the future? A Lead Site Reliability Engineer at McGraw Hill makes a difference for learners and educators across the world. Our team needs individuals with new ideas who connect with people in innovative ways. How can you make an Impact?McGraw Hill, a leading provider of digital educational resources and content, is seeking a Lead Site Reliability Engineer to lead a team of 6 Engineers for our Digital Platform Group in supporting our K–12 learning platforms. These platforms serve millions of students and educators nationwide, and you’ll play a key role in ensuring their reliability, scalability, and performance. Working closely with engineering and product teams, you’ll leverage your expertise in AWS, Terraform, and observability tools to drive automation, enhance resiliency, and maintain the health of our cloud-based infrastructure. This is a remote position open to applicants authorized to work for any employer within Canada. What you will be doing: <ul style="margin-top: 0in;"><li>Lead a 6 member SRE team supporting production infrastructure and services</li><li>Manage backlog, sprint planning, and team velocity</li><li>Own reliability, uptime, security, cost, and performance of services</li><li>Define and monitor SLOs for application workloads</li><li>Plan on-call rotations and work to reduce alert fatigue</li><li>Forecast seasonal growth and capacity planning</li><li>Mentor engineers and foster professional growth</li><li>Report status and issues to leadership monthly</li><li>Partner with development teams</li><li>Collaborate with CyberSecurity on risk mitigation</li><li>Collaborate with FinOps on cost reduction</li><li>Design and troubleshoot highly-distributed, cloud-based production systems</li><li>Maintain infrastructure-as-code and monitoring-as-code practices</li><li>Improve system resiliency through failure injection and chaos testing</li><li>Participate in on-call rotation and resolve operational issues</li><li>Optimize existing systems for performance and cost</li><li>Ensure telemetry provides visibility to application performance</li><li>Support agile development practices and code reviews</li></ul>We’re looking for someone with: <ul style="margin-top: 0in;"><li>5+ years of experience in SRE, DevOps, or Software Engineering roles supporting enterprise applications.</li><li>Strong problem-solving, triage, and root cause analysis skills with a systems engineering mindset</li><li>Deep expertise in the AWS ecosystem, with hands-on experience across core services including primarily ECS, RDS, EKS, IAM, CloudWatch, and networking configurations.</li><li>Expertise with Terraform for managing and automating scalable cloud infrastructure</li><li>Skilled in CI/CD pipelines (e.g., GitHub Actions) and managing end-to-end software delivery lifecycles.</li><li>Strong familiarity with telemetry and observability tools (e.g., New Relic, Datadog), including querying logs and metrics for performance monitoring.</li></ul>Why work for us?The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfillment that will inspire you to even greater heights. The pay range for this position is between $141,000 – 167,000 CAD annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. McGraw Hill recruiters always use a “@mheducation.com” or "@careers.mheducation.com” email addresses and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. CAN-TECH_25

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...