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Lead Manager, Chapter Advancement

April 30, 2026

<div class="content-intro">Who We Are: Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues. Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish. Location: Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility. Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area. </div>Position Summary: The Lead Manager, Chapter Advancement is responsible for overseeing a team that manages and deploys chapter mission in-kind programs, ensuring the effective execution of more than $15 million of in-kind resources. This position is also responsible for the enterprise-wide travel program that enables mission delivery, including the selection, management, and ongoing assessment of our travel management company. The manager works collaboratively across multiple teams including but not limited to Chapter Advancement, Mission Advancement, Corporate Alliances, Finance, as well as directly with our 57 chapters. Knowledge and Abilities: <ul> <li>Excellent interpersonal skills, demonstrating the ability to work with a variety of internal and external stakeholders in a professional manner.</li> <li>Highly organized with strong attention to detail.</li> <li>Ability to prioritize and plan multiple projects; project management skills.</li> <li>Ability to develop and refine processes to maximize efficiency.</li> <li>Excellent analytical thinking and ability to perform analyses to understand performance and impact</li> <li>Ability to manage and lead, within and across teams.</li> <li>Strong written, verbal, and presentation skills.</li> <li>Sound knowledge of nonprofit best practices.</li> <li>Discretion with confidential information.</li> </ul> Duties & Responsibilities: <ul> <li>Manages a portfolio of and a team that supports $15M+ of in-kind programs for chapters, ensuring utilization of donated goods, services, and use of facilities by national corporations to reduce chapter cash expenses and/or staff labor.</li> <li>Identifies and develops new corporate in-kind programs in collaboration with Corporate Alliances leadership and staff, ensuring clear expectations, goals, and processes are identified for each program, supporting and engaging in fundraising conversations.</li> <li>Orchestrates and assesses needs for chapter trainings and resources to maximize in-kind utilization and develops and delivers these resources.</li> <li>Analyzes and reports on chapter grants and in-kind programs, including developing impact reports for Make-A-Wish leadership, and working with Finance, Donor Care, I/T to ensure accurate tracking and reporting organization-wide.</li> <li>Leads team of specialists in the management and facilitation of cash and in-kind programs, which includes supporting and advising chapter staff in their use of centralized resources, working with and stewarding in-kind sponsors.</li> <li>Selects, manages, and evaluates 3rd party travel management company responsible for booking mileage award travel for wish trips</li> <li>Performs other job-related duties as assigned.</li> </ul> Qualifications: <ul> <li>Bachelor’s degree or equivalent experience in Non-Profit Management, Business, or related field required.</li> <li>5+ years of professional business experience required, preferably at a Make-A-Wish chapter or similar not-for-profit environment.</li> <li>Experience working within a team environment with multi-faceted reporting structures preferred.</li> <li>Experience working with Salesforce preferred.</li> <li>Strong proficiency in Microsoft Office applications required, including demonstrated expertise in Word, Excel, and PowerPoint. </li> </ul> Working Conditions: <ul> <li>Ability to thrive in a remote environment.</li> <li>Some travel may be required.</li> <li>May require work outside a traditional Monday – Friday work week, and outside normal business hours.</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">This Role's Hiring Range</div><div class="pay-range">$76,280—$82,000 USD</div></div></div><div class="content-conclusion">What We Offer: Benefits <ul> <li data-aria-posinset="1" data-aria-level="2">Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness</li> <li data-aria-posinset="1" data-aria-level="2">Competitive compensation with annual incentive potential  </li> <li data-aria-posinset="3" data-aria-level="2">Health Savings Account and Flexible Spending Account Options  </li> <li data-aria-posinset="4" data-aria-level="2">Health Reimbursement Account fully funded by Make-A-Wish America</li> <li data-aria-posinset="5" data-aria-level="2">Short Term Disability*, Long Term Disability* and Life Insurance </li> <li data-aria-posinset="6" data-aria-level="2">Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo </li> <li data-aria-posinset="7" data-aria-level="2">401(k) Retirement Savings Plan with 5% match after one year of service</li> <li data-aria-posinset="7" data-aria-level="2">Eligibility for student loan forgiveness through the <a href="https://studentaid.gov/pslf/">Public Service Loan Forgiveness Program</a>  </li> <li>The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires </li> </ul> Time Off <ul> <li data-aria-posinset="1" data-aria-level="2">Up to 15 PTO days </li> <li data-aria-posinset="2" data-aria-level="2">10 Sick Days </li> <li data-aria-posinset="3" data-aria-level="2">11 Paid Holidays </li> <li data-aria-posinset="4" data-aria-level="2">2 Volunteer Days after one year of service </li> <li data-aria-posinset="5" data-aria-level="2">2 Personal Days accrued annually </li> <li data-aria-posinset="6" data-aria-level="2">Parental Leave  </li> </ul> Also... <ul> <li data-aria-posinset="1" data-aria-level="2">Employee Awards and Recognition Programs  </li> <li data-aria-posinset="2" data-aria-level="2">Individual and Leadership Development   </li> <li data-aria-posinset="3" data-aria-level="2">Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets </li> </ul> *Monthly premiums paid for the employee for vision, dental, and short/long term disability.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...