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Junior ICAT Technician

April 28, 2026

Let's Build a better Tomorrow Together!
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

Competitive salary
Paid vacation/holidays/sicktime - Available from day 1
Comprehensive benefits package including, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities With outstanding resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us out! https://youtu.be/rS3_3zSHb4Q

The Junior ICAT Technician is responsible for several duties within the Johnson Controls Sustainable Infrastructure ICAT (Information, Communication, Automation, Technology) team, which are encompassed within first-level technical support and troubleshooting of various building systems.

Responsibilities

· Assist the ICAT team with installing, configuring, deploying, maintaining, and troubleshooting building systems that fall under the team’s shared responsibility.

· Escalate unresolved issues to senior technicians or specialized teams as needed.

· Install, configure, harden, update, and maintain Windows and Linux-based operating systems, applications, and software patches.

· Assist with the maintenance of the asset/software inventory and system documentation for all building systems.

· Troubleshoot common network issues such as verifying network cabling and device connections.

· Perform daily, weekly, monthly, quarterly, and annual preventative maintenance tasks that are assigned to you including health checks, software patching, backups, generating reports, system upgrades, etc.

· Assist with creating and maintaining disaster recovery and business continuity practices and documentation.

· Follow incident management procedures and log all work completed in the IT ticketing system. Work with stakeholders to perform efficient and effective troubleshooting of issues, perform root cause analysis studies, and recommend system improvements to reduce incident occurrences.

· Follow IT service management (ITSM) processes such as incident and request handling.

· Emphasis is on maintaining the highest level of system uptime and timely response to issues.

· Ongoing skills development through attending training sessions or completing technical certifications.

· Provide professional and customer‑focused support experience. Work collaboratively with other IT staff and departments.

· Comply with all Johnson Controls safety policies and procedures. Comply with all company policies and procedures and adhere to company standards.

· Perform other duties as assigned.

Require Qualifications

· Completion of an associate’s degree in computer science, information technology, or equivalent field.

Required Skills

· On-site attendance Monday to Friday.

· Must be able to self-manage and prioritize tasks effectively. Must have a strong sense of accountability and ability to deliver on goals.

· Excellent communication and problem-solving skills.

· Must be able to work varying shifts and overtime as required.

· Minimum of 3 years of experience in a similar field.

· Must be able to pass provincial and federal criminal record check and subject interview. Must be able to attain and maintain OPP Level 4 security clearance.

· Must be physically able to perform basic maintenance tasks, which includes ability to climb ladders, use hand tools, lift heavy objects with assistance, etc.

· Excellent communication, information gathering, and documentation skills.

· Excellent time management skills and punctuality.

Preferred Skills

· Familiarization with cybersecurity best practices and hardening techniques with regards to Windows and Linux.

· History of attaining, or a plan to attain, the CompTIA A+ certification.

· History of attaining, or a plan to attain, the ITIL v3/v4/v5 Foundation certification.

HIRING HOURLY RANGE: $26.06 - $35.58 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...