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Healthcare Administrative Assistant (US Healthcare) – EST Hours (Remote)

April 29, 2026

Description ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. We are currently seeking a highly organized and detail-oriented Remote Administrative Assistant to support a U.S.-based virtual speech therapy services provider. This role is essential in supporting our clients, therapists, and internal staff to ensure seamless operations. EXPERIENCE WORKING REMOTELY/VIRTUALLY IS REQUIRED. PLEASE NOTE: Working Hours: This role requires you to work EST hours Mon – Fri from 9am to 6pm EST (15h00 to 24h00 South African time – subject to change in accordance with daylight savings in the United States). Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. Work Environment: This is a fully remote working role. Key Responsibilities: Provide customer service support to clients, including scheduling, processing payments, and coordinating insurance documentation. Handle service package sales in a professional and client-friendly manner. Communicate with clients, therapists, and team members via phone, email, Teams, and SMS — managing multiple communication channels simultaneously. Monitor productivity and attendance reporting and escalate issues when needed. Support team members with task tracking, documentation, and administrative duties. Safeguard confidential company and patient data in compliance with HIPAAstandards. Requirements High school diploma or equivalent (Associate’s or Bachelor’s preferred). Prior experience as an Administrative Assistant working in a remote setting is required. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience working with Smartsheets is an added benefit Strong verbal and written communication skills. Excellent organization, multitasking, and time management abilities. Attention to detail and problem-solving mindset. Ability to work independently and collaboratively in a fast-paced, virtual environment. Professional demeanor and strong work ethic. Other Requirements (Non-Negotiable) Experience working remotely/virtually. Familiarity with HIPAA/PHI compliance (healthcare or insurance industry experience preferred). If you are not contacted within 14 working days, please consider your application unsuccessful.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...