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Executive Director, Enterprise Business Systems & Operations

April 30, 2026

Overview The Executive Director of Enterprise Business Systems & Operations provides strategic leadership, vision, and oversight for the organization's enterprise business systems, with a primary focus on Workday (HCM, Finance, Payroll & Supply Chain) and Symplr (workforce management). This role requires high collaboration with business-functional leaders and teams and the ERP Program Director. Ensures these platforms are optimized for success, supporting operational excellence, regulatory compliance, innovation and organizational growth. Qualifications Certifications:<ul><li>N/A</li></ul> Education: <ul><li>Bachelor's Degree: Administrative or </li><li>Bachelor's Degree: Information Systems or </li><li>Bachelor's Degree: Program Management or </li><li>Bachelor's Degree: Related Field </li></ul> Work Experience:<ul><li>Leadership - 5 years </li><li>Large-scale system implementations, governance, and optimization</li><li>Strategic Planning</li><li>Workday (Preferred)</li></ul> Specialized Knowledge: <ul><li>Strong understanding of HR, Finance, Payroll and healthcare compliance processes.</li><li>Exceptional leadership, communication, and change management skills.</li></ul> Responsibilities Strategic Leadership<ul><li>Develop and execute the enterprise applications roadmap</li><li>Align Workday and Symplr capabilities with business objectives.</li><li>Leverage application AI capabilities that drive business automation and value.</li></ul>System Governance: <ul><li>Establish governance frameworks for configuration, best practices for application management, security, and compliance, change management, release cycle management, data integrity and project coordination across business platforms.</li></ul>Team Management:<ul><li>Lead, mentor, and develop a high-performing applications team, fostering collaboration with HR, Finance, Payroll, Supply Chain, IT, and Clinical Operations.</li></ul>Vendor & Stakeholder Management:<ul><li>Serve as the primary liaison with Workday and Symplr vendors, negotiating contracts, managing escalations, and ensuring service-level compliance.</li></ul>Optimization & Innovation:<ul><li>Drive continuous improvement initiatives, leveraging automation, analytics, and integration to enhance user experience and efficiency.</li></ul>Compliance & Security:<ul><li>Ensure systems meet all applicable regulatory, privacy, and security requirements, including HIPAA and SOX. Project Oversight: Provide executive oversight and leadership on major system upgrades and projects, module implementations, and cross-platform integrations.</li></ul>Core Competencies<ul><li>Strategic thinking and business acumen</li><li>Cross-functional collaboration</li><li>Data-driven decision-making</li><li>Vendor relationship management</li><li>Organizational change leadership</li></ul> About Us Find it here. Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health. Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Compensation and Benefits The compensation range for this position is $75.69per hour - $130.19per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...