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Client Service Rep - Entry level
Customer Service Representative III Mechanics Bank is currently searching for a full time Customer Service Representative III to join our team at our Santa Clara Branch. This position is responsible for acquisition, retention and expansion of new and existing customer relationships. The CSR III provides exceptional customer service by taking ownership of the customer experience from introducing the customer to Mechanics Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of Mechanics products and services.
Provide a variety of teller services such as handling deposits, withdrawals, and maintaining accounts. At all times, provide superior customer service. Effectively interviews and profiles customers in order to recommend appropriate banking products and services.
Effectively partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience. Processes complex transactions such as changing account ownership, living trusts, guardianship accounts, and estate assignments. Originates consumer loans, acting as customer advocate to ensure prompt processing of consumer loans.
Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs. Actively takes advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products meet needs of customer. Makes referrals to other business units for non-banking products.
Participates in sales programs to generate new customers. Must sell financial products and services to meet referral goals and performance evaluation/personal goals. Sets an example for the CSR staff in the area of customer service and customer advocacy.
Actively listens to customers, and maintains a friendly, positive, professional attitude. Supports branch lobby management. Consistently demonstrates proficiency in providing exceptional customer service utilizing the STAR qualities either in person or on the telephone.
Resolves difficult situations using the HEAL guidelines of Hearing out the customer, Easing the tension, Acting to improve the situation, and Leaving a positive impression. Looks for ways to pleasantly surprise our customers, i.e., Participates in two community events per year. Performs daily teller services such as processing deposits, withdrawals, holds, loan payments, traveler's checks purchases, stop payments, telephone transfers, direct deposits, cash advances, sight drafts, verifications of deposit, ATM card requests, wire transfers and other related matters.
Balances cash drawer independently, maintains cash over and short record within Mechanics' compliance policy. May be assigned the control of the vault cash. Follows guidelines to maintain limits, meet cash shipment requirements, and balance daily.
Effectively performs project responsibilities as assigned such as processing and balancing ATM, balancing travelers' checks, daily branch balancing, Customer Information System input, branch supply orders, and monthly branch report generation.
Follows
Mechanics' policies and procedures and meet regulatory requirements. Minimum of 3 years job experience as a CSR/New Accounts Representative or equivalent, plus demonstrated ability in an operations area related to Bank or retail operations. Technical skills and experience to operate teller software, Word, Excel, and other bank-related computer programs.
Strong customer relations skills and the ability to communicate and work well with employees and customers in a cooperative, positive manner. Must possess excellent judgment, and the ability to accept responsibility and handle confidential information. High school diploma or equivalent.
Pay Range: $20.00 - $31.83 hourly Eligible for Retail Incentive Plan Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between.
Benefits package includes medical, prescription, dental, and vision coverage for employees and their eligible family members, employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits, Health Savings Account with employer contribution, Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit, 401(k) and Roth 401(k) with company contribution, 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program, Supplemental Health plans, Voluntary Legal and Identity Theft Services, 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year, Free personal checking and savings account; Final compensation package will be determined by the work expe
