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Claims Helper (Inuktitut)

April 29, 2026

#WorkwithImpact About Us: Castlemain supports people and communities to understand and access class action settlements and community programs through clear, trauma-informed, and culturally grounded communication. With more than 200 team members, many of whom are Indigenous, we deliver services in English, French, and several Indigenous languages across the country. At Castlemain, we are committed to creating a workplace where people feel respected. To learn more about who we are, visit <a href="https://www.castlemain.com/" target="_blank" rel="noopener">https://www.castlemain.com/</a> This role supports the <a href="https://ihsettlement.ca/" target="_blank" rel="noopener">Federal Indian Hospitals Settlement.</a>by helping Class Members navigate the claims process. Castlemain ensures Claimants can access, understand, and respond to the Settlement, while providing support to complete and submit claims. This permanent full-time position is open to candidates who demonstrate a working proficiency in the Inuktitut language. About the Opportunity: <ul> <li aria-setsize="-1" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":1080,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1">Provide trauma-informed, culturally safe support to Class Members (virtually and in-person), including guidance on claim forms, resources, and the claims process. </li> </ul> <ul> <li aria-setsize="-1" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":1080,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Collaborate with Claims Helpers to ensure coordinated, effective support and address any service gaps. </li> </ul> <ul> <li aria-setsize="-1" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":1080,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="1">Build and maintain relationships with communities, organizations, and local partners. </li> </ul> <ul> <li aria-setsize="-1" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":1080,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Assist Claimants with claim completion, status updates, appeals, and connections to mental health, legal, and cultural support. </li> </ul> <ul> <li aria-setsize="-1" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":1080,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="5" data-aria-level="1">Participate in ongoing training and learning to strengthen skills and deliver effective support throughout the Settlement Claims Process. </li> </ul> About You: You experience working with Indigenous Peoples and communities (three years or more), developed through community, professional roles, or lived experience, as well as: <ul> <li aria-setsize="-1" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1">Strong knowledge and awareness of Indigenous culture, history, and the impacts of trauma.   </li> </ul> <ul> <li aria-setsize="-1" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">An in-depth understanding of colonial policies, discriminatory laws and the impacts of colonization on Indigenous peoples as well as governance structure of Indigenous communities.   </li> </ul> <ul> <li aria-setsize="-1" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="1">Ability to travel across Canada; up to 30% of the role, with individual trips of up to 7-10 days in duration.   </li> </ul> <ul> <li aria-setsize="-1" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">An intermediate understanding of technology and online platforms, or a strong aptitude for learning new tools quickly. </li> </ul> <ul> <li aria-setsize="-1" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="5" data-aria-level="1">Ability to access your local airport and possible nearby work locations. </li> </ul> <ul> <li aria-setsize="-1" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="6" data-aria-level="1">Access to a quiet workspace and internet.  </li> </ul> <ul> <li aria-setsize="-1" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="7" data-aria-level="1">Bilingual proficiency in English and Inuktitut. </li> </ul> Successful candidates will be required to complete both a Criminal Record Check (CRC) and a Vulnerable Sector Check (VSC) as a condition of employment. Compensation: Starting annual compensation of $60,000-$65,000 (full-time equivalent) plus a rewarding benefits package. Candidates living in northern or remote communities may be eligible for a Northern Allowance. Eligibility and tier placement are based on Canada Revenue Agency zone designations. How to Apply: If this role sounds like a good fit, we invite you to submit your resume to https://www.castlemain.com/about/careers/ At Castlemain, we know not everyone’s experience fits a checklist. If this role interests you and you feel you can contribute, we encourage you to apply. We value curiosity, and the unique perspectives people bring. Castlemain is committed to making our hiring process accessible and supportive. If you need accommodation at any stage of the application or interview process, please let us know. We are happy to work with you to ensure your needs are met.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...